Start with the providers
Most CE providers retain electronic records for several years. Many can reissue certificates within minutes through a learner portal. Begin by listing the courses you remember and the providers who delivered them.
- Search your email for confirmation messages from each provider
- Log in to provider portals you've used (AARC, ANCC, NBCC, CE Broker, CPE Monitor, AOTA, ASHA)
- Email or call providers directly and ask for duplicate certificates
- Note the date, course, and contact hours for each one
Check national tracking systems
Several professions have national or state tracking systems that keep records on your behalf. These often produce a clean transcript you can submit.
- CPE Monitor (pharmacy)
- CE Broker (Florida and several other states)
- AARC CRCE transcript (respiratory therapy)
- AOTA Approved Provider history (occupational therapy)
Look at indirect evidence
When a primary certificate cannot be recovered, indirect evidence can still help substantiate completion. Boards often accept reasonable proof when it is honest and consistent.
- Employer learning management system reports
- Conference registration receipts and badges
- Credit card statements showing course enrollment
- Email confirmations of completion
- Sign-in sheets from live events
How to explain a gap in writing
If you cannot fully recover a record, include a brief, honest written statement with your submission. Explain what happened, what you tried, and what evidence you can provide. Boards respond well to clear ownership.
Prevent the next time
The single most useful thing you can do right now is gather your records in one place. A folder on your desktop, a printed binder, or a shared drive all work. You don't need a complicated system. You just need to be able to find things.
- Save every certificate as a PDF the day you receive it
- Use a single email folder labeled CE
- Back up to a cloud drive
- Update your tracking system the same week as a course
Frequently asked questions
Real Outcomes Reported by BoardWise Users
BoardWise users have reported outcomes including:
- Complaint dismissals
- Successful responses to board inquiries
- Passing continuing education audits
- Early probation termination
- Improved understanding of licensing board procedures
Individual outcomes vary and depend on the facts of each case.
Optional Attorney Document Review
Before you send anything to the board, BoardWise can match professionals in your state with an independent, state-licensed attorney for an optional limited-scope review of the document you prepared:
- We match you with an independent attorney licensed in your state
- They review and suggest revisions to your document before you submit it to the board
- Focused, limited-scope review at a fixed fee rather than a full retainer
- A second set of eyes on wording, tone, and anything that may need a closer look
What does the attorney review cost? Pricing depends on the complexity of your matter and the scope of review, but most BoardWise lawyer reviews are approximately $250–$500. You’ll see the specific fee before deciding whether to proceed.
Optional limited-scope attorney review may be available for an additional fixed fee. Attorney availability, conflicts review, eligibility requirements, and additional terms apply. If an attorney accepts the matter, the client will contract with and pay the independent attorney directly.
Print & FedEx Overnight Delivery
Finishing the document is only part of the job. BoardWise Document Delivery lets professionals in your state send the finished packet straight to the board without a trip to the post office:
- FedEx Overnight delivery for street addresses when your deadline is close
- USPS Priority Express and USPS Certified Mail for P.O. Box board addresses
- Printing, packaging, and postage handled for you, with tracking on every order
- Confirmation and tracking details emailed to you as your package moves
What does it cost? $150 for FedEx Overnight and $99 for USPS Priority Express or Certified Mail. You see the exact price and the full address details before you authorize the order.
Printing and mailing are fulfilled by Mailform. You are responsible for meeting your own deadline, so keep an electronic copy and watch the tracking information.
What Professionals Are Saying
Every testimonial is shared with consent and anonymity.
"This is a very well-designed tool and I think it's going to help countless professionals."
Registered Nurse
New York
"I was scared when I got the letter from the Board. This worked really well. I'm so glad you started this amazing company."
Registered Nurse
Maine
"The app was easy to use. I uploaded and submitted my response after using it. I was very happy with the product."
Registered Nurse
Maine
BoardWise is not a law firm and does not provide legal advice or representation. This guide is educational only and reflects general practice in the United States. Your state licensing board is the official source for current requirements. If your situation involves formal discipline or a hearing, consider consulting a licensed attorney in your state.